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On call and on demand, our call center is on standby to assist your clients from the onset of a medical or technical cases and to manage the circumstances of the best outcome possible through the resources developed and tailored to any situation.



Our experienced claims managers handle complex claims payments daily from minor to complex cases including the medical and mortal repatriation while paying close attention to religious and regional customs.



Costs and cost saving are a top priority for Swan, we use our volume access power whenever possible to obtain grate access rates for our clients and our partnership, audit and negotiation skills to achieve further reductions anywhere in the world.


Proprietary and partnered database of medical and other service providers including access to a global directory of providers through partnership around the world giving you and your clients the peace of mind that your clients` wellbeing is well cared of with Swan.
  • Ground Transportation(taxi/ ambulance/ private cars)
  • Air Transportation (commercial flight/ air ambulance)
  • Medical escorts
  • Legal advice
  • House call doctors
  • Urgent care clinics
  • Hospitals
  • Port Agent access
  • Evacuation services
  • Repatriation (Medical/ Mortal)


Swan has a very good understanding of the needs of travelers to and from the MENA region and elsewhere globally. With offices scattered in the Middle East, Africa, Europe and North America, we have wide reaching capabilities to assist our client on a global setting. We are ready and able to assist our clients during all stages of their travel experience, from policy purchase to their return home.