The Flight Delay Service is available to eligible customers who add this service during booking.

How It Works

• The service monitors the status of your booked flight in real time.
• If your flight's departure is delayed beyond the minimum qualifying period stated in your booking confirmation, you may become eligible for the associated benefit.
• Flight status is sourced from recognized flight data providers.

Eligibility

• The service applies only to the flight itinerary linked to the booking reference provided at purchase.
• Valid for the specific journey for which it was purchased.
• Customers must provide accurate booking and contact details.

Service Benefit

• Where a qualifying delay occurs, the applicable benefit is processed in line with the parameters communicated at the time of purchase.
• Benefit eligibility is determined using actual recorded flight data.

Exclusions

The service does not apply where:

• Incorrect booking details have been provided.
• The customer voluntarily changes, cancels, or does not board the flight.
• The delay cannot be verified through official flight records.
• Duplicate bookings have been made for the same traveler and journey.

To Request Assistance (Available 24 Hours/7 Days):

• USA/Canada: +1 514 448 4417
• France/Europe: +33 9 75 18 52 99
• International: +961 9 211 662
• Email: request@swanassistance.com